Contact information
CONTACT INFORMATION
Last updated: July 30, 2026
Evermason is an online retailer of pet-care and grooming products.
CUSTOMER SUPPORT
Email:
support@evermason.com
Business correspondence address:
Evermason
7854 NW 71st St
Unit 0059
Miami, FL 33166
United States
Support hours:
Monday through Friday
9:00 AM–5:00 PM Eastern Time
Excluding applicable holidays
For questions about an existing order, please include:
- your full name;
- your order number;
- the email address used during checkout;
- a brief description of your request.
RETURNS
Do not send returns to the business correspondence address without prior
authorization.
To request a return, contact:
support@evermason.com
Approved returns will receive a Return Authorization Number, the correct return
address, and complete shipping instructions.
Packages sent without prior authorization may be rejected or might not qualify
for a refund.
For complete conditions, review our Return and Refund Policy.
SHIPPING AND ORDER SUPPORT
For assistance with:
- order status;
- tracking;
- delivery delays;
- incorrect addresses;
- damaged, incomplete, or incorrect items;
contact support@evermason.com and include your order number.
FORMAL CORRESPONDENCE
Formal correspondence may be addressed to:
Evermason
7854 NW 71st St
Unit 0059
Miami, FL 33166
United States
Email:
support@evermason.com