Refund policy
RETURN AND REFUND POLICY
Last updated: July 29, 2026
At Evermason, we want you to feel confident about your purchase. If you are not
satisfied with your order, you may request a return within 30 days after the
date your order is delivered, subject to the conditions below.
1. 30-DAY MONEY-BACK GUARANTEE
You have 30 days from the confirmed delivery date to contact us and request a
return.
To be eligible for a standard return, the item must:
- be clean and undamaged;
- include all original parts, accessories, hooks, and packaging;
- show no signs of misuse, alteration, excessive wear, or accidental damage;
- be returned only after receiving authorization from Evermason.
Because SlingCalm Pro is used in contact with pets, items containing excessive
pet hair, stains, odors, bite marks, bodily fluids, or damage caused after
delivery may not qualify for a change-of-mind return.
These conditions do not limit your eligibility for assistance if the product
arrived damaged, defective, incomplete, or different from what you ordered.
2. STARTING A RETURN
To request a return, contact us at:
support@evermason.com
Please include:
- your full name;
- your order number;
- the email address used for the order;
- the reason for the return;
- clear photos or video when the item is damaged, defective, incomplete, or
incorrect.
If your return is approved, we will provide:
- a Return Authorization Number;
- the correct return address;
- packaging and shipping instructions;
- any additional steps required for your specific order.
Do not return an item without prior authorization.
Products sent without authorization, sent to the package’s original sender, or
sent to an address not provided by Evermason may be rejected and might not
qualify for a refund.
3. RETURN ADDRESS
Our return address is provided only after a return request has been reviewed and
approved.
The correct return location may vary depending on the order and the location
from which it was fulfilled.
Do not send returns to the address shown on the original shipping label unless
Evermason specifically instructs you to do so.
4. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you
ordered, contact support@evermason.com as soon as possible and within 30 days of
delivery.
Provide clear photos or video showing:
- the product received;
- the issue or damage;
- the shipping packaging;
- the shipping label, when requested.
After reviewing the claim, Evermason may provide, as appropriate:
- a replacement;
- replacement parts;
- a full or partial refund;
- return instructions at no additional cost to the customer.
If a physical return is required because Evermason or its fulfillment partner
sent a damaged, defective, incomplete, or incorrect item, Evermason will cover
the reasonable return-shipping cost or provide appropriate return instructions.
In some cases, Evermason may issue a replacement or refund without requiring the
product to be returned.
5. CHANGE-OF-MIND, COLOR, OR SIZE RETURNS
Returns requested because the customer:
- changed their mind;
- selected the wrong size;
- selected the wrong color;
- ordered the wrong quantity;
- no longer wants the product;
may be approved within 30 days of delivery if the item meets the eligibility
conditions in this policy.
For these returns:
- the customer is responsible for return-shipping costs;
- original shipping charges, if any, are not refundable;
- the item must be packaged securely;
- a trackable shipping service is strongly recommended;
- the customer should keep the shipping receipt and tracking information until
the refund is completed.
Evermason is not responsible for a customer return that is lost before reaching
the authorized return location.
6. ITEMS THAT CANNOT BE RETURNED FOR CHANGE OF MIND
The following are not eligible for a change-of-mind return:
- items returned more than 30 days after delivery;
- items sent without prior authorization;
- items damaged through misuse, improper installation, modification, or
unsupervised use;
- items with excessive pet hair, odors, stains, bite marks, or other hygiene
concerns;
- items missing important components or accessories;
- items that cannot be identified as an Evermason order.
This section does not exclude claims involving products that arrived damaged,
defective, incomplete, or incorrect.
7. REFUNDS
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to
process and display the refund after it has been issued.
Evermason cannot issue a refund to a different card, account, or payment method.
If only part of an order is returned, only the approved returned item or items
will be refunded.
8. RETURN-SHIPPING COSTS
For approved returns caused by a change of mind, incorrect size selection,
incorrect color selection, or customer ordering error, the customer is
responsible for return-shipping costs.
For verified damaged, defective, incomplete, or incorrect items, Evermason will
provide an appropriate resolution and will cover reasonable return-shipping
costs when a physical return is required.
Return-shipping costs are not refundable unless Evermason confirms otherwise in
writing.
9. EXCHANGES
We do not currently guarantee direct exchanges.
If you need a different size or color, contact support@evermason.com. Depending
on availability and the circumstances, we may:
- arrange a replacement;
- approve a return and ask you to place a new order;
- provide another appropriate resolution.
10. ORDER CHANGES AND CANCELLATIONS
Contact support@evermason.com immediately if you need to change or cancel an
order.
We will try to accommodate the request, but we cannot guarantee changes or
cancellations after an order has entered processing or has been submitted for
fulfillment.
If an order has already shipped, the return conditions in this policy will
apply.
11. REFUSED OR UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping
address.
If a package is returned because of an incorrect address, refusal, failed
delivery attempts, or failure to collect the package, any refund or reshipment
may be reduced by the actual shipping or handling costs incurred, where
permitted.
Contact us if your tracking information shows a delivery problem.
12. LATE OR MISSING REFUNDS
If you have received confirmation that a refund was issued but do not see it:
- check your original payment account;
- contact your bank, card issuer, or payment provider;
- allow their normal processing period.
If the refund still does not appear after the payment provider’s processing
period, contact support@evermason.com.
13. CONTACT US
For questions about returns or refunds, contact:
Evermason Customer Support
support@evermason.com
Please include your order number whenever possible.