Shipping policy
SHIPPING POLICY
Last updated: July 30, 2026
Thank you for shopping with Evermason. This Shipping Policy explains our
shipping destinations, costs, processing times, estimated delivery times,
tracking, address changes, delayed packages, and delivery claims.
1. SHIPPING DESTINATIONS
Evermason currently ships to eligible addresses within the United States.
Shipping availability is confirmed during checkout. Some remote locations,
P.O. boxes, military addresses, United States territories, or other restricted
destinations might not be eligible for delivery.
If we cannot ship to the address provided, we will contact you and issue a
refund for the affected item or order.
2. FREE U.S. SHIPPING
Evermason currently offers Free U.S. Shipping on eligible SlingCalm Pro orders.
If any shipping charge applies to a future product, destination, or service
level, it will be clearly displayed before payment is completed.
Free-shipping offers:
- apply only to eligible products and destinations;
- have no cash value;
- cannot be exchanged for another benefit;
- do not affect an order that has already been accepted.
3. ORDER PROCESSING
After an order is placed, it may be reviewed for:
- successful payment authorization;
- product and variant availability;
- address accuracy;
- fraud prevention;
- fulfillment eligibility.
Most orders begin processing within 1–3 business days.
Business days are Monday through Friday, excluding applicable holidays.
Orders placed on weekends or holidays may begin processing on the next business
day.
4. ESTIMATED DELIVERY TIME
Most eligible United States orders are estimated to arrive within 8–15 business days after the order is confirmed.
This estimated period includes normal order processing and carrier transit.
Delivery dates are estimates, not guarantees. Some orders may arrive earlier or
later depending on:
- customer location;
- carrier performance;
- weather or transportation disruptions;
- holidays and periods of high demand;
- fulfillment availability;
- incomplete or incorrect address information;
- security, customs, or carrier reviews;
- circumstances outside Evermason’s reasonable control.
We do not promise guaranteed delivery by a specific date unless that guarantee
is clearly stated in writing for the individual order.
5. ORDER CONFIRMATION
After placing an order, you should receive an order-confirmation email at the
email address entered during checkout.
Please review:
- the product ordered;
- selected color and size;
- quantity;
- customer name;
- shipping address;
- email address and telephone number.
If any information is incorrect, contact support@evermason.com immediately.
6. ADDRESS CHANGES
Customers are responsible for entering a complete and accurate shipping
address.
We will try to update an address when contacted promptly, but we cannot
guarantee changes after the order enters processing or fulfillment.
Evermason is not responsible for delivery problems caused by an incorrect,
incomplete, or outdated address supplied by the customer.
If an order must be reshipped because of a customer-provided address error,
additional shipping costs may apply where permitted.
7. CANCELLATIONS
Eligible unfulfilled orders may be canceled during the cancellation period
displayed in the customer account.
After that period, contact support@evermason.com immediately.
We will try to stop fulfillment, but cancellation cannot be guaranteed after an
order has entered processing or has been submitted to a fulfillment partner.
If the order has already shipped, our Return and Refund Policy will apply.
8. ORDER TRACKING
When tracking becomes available, it will be sent to the email address or phone
number provided during checkout.
Tracking information may require several business days after processing to show
its first carrier scan or movement.
A temporary lack of tracking updates does not necessarily mean that the package
has stopped moving.
Customers may also use the Track Order page on the Evermason website when
available.
9. SHIPPING CARRIERS
Evermason and its fulfillment partners may use different international,
regional, or last-mile carriers depending on the destination and product
availability.
A shipment may be transferred between carriers before final delivery.
The carrier shown initially might therefore differ from the company completing
the final delivery.
10. MULTIPLE SHIPMENTS
An order containing multiple products or variants may be shipped in separate
packages.
Separate packages may:
- have different tracking numbers;
- be handled by different carriers;
- arrive on different dates.
Customers will not be charged additional shipping for split fulfillment unless
the charge was clearly disclosed before completing checkout.
11. SHIPPING DELAYS
If we determine that an order cannot be shipped within the stated or legally
required period, we will contact the customer with an updated estimated
shipment date.
Where required, the customer may:
- agree to the revised shipment date; or
- cancel the unshipped item and receive a refund to the original payment method.
Contact support@evermason.com if:
- the estimated delivery period has passed;
- tracking has not updated for an unusually long time;
- the carrier reports a delivery exception;
- the package appears to be returning to the sender.
12. PACKAGES MARKED AS DELIVERED
If tracking says that the package was delivered but you cannot locate it:
1. Verify the shipping address on your order.
2. Check the mailbox, entrances, side doors, garage, reception area, parcel
locker, and other safe