Terms of service
TERMS OF SERVICE
Last updated: July 29, 2026
OVERVIEW
This website is operated by Evermason. Throughout the website, the terms “we,” “us,” and
“our” refer to Evermason.
Evermason offers this website, including all information, tools, products, and
services available through it, conditioned upon your acceptance of these Terms
of Service and all policies referenced in them.
By visiting our website, creating an account, submitting information, or
purchasing a product, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you should not use the website or purchase
products from Evermason.
These Terms apply to all visitors, customers, account holders, and other users
of the website.
Any new features, tools, products, or services added to the website will also be
subject to these Terms.
We may update these Terms from time to time. The current version and its “Last
updated” date will be published on this page.
1. ELIGIBILITY AND ONLINE STORE TERMS
You must be at least the age of legal majority in your jurisdiction to make a
purchase, or have permission from a parent or legal guardian who agrees to these
Terms.
You may not use our products, website, or services for unlawful, fraudulent, or
unauthorized purposes.
You must not transmit malware, malicious code, automated attacks, or any other
technology intended to damage, disrupt, scrape, overload, or improperly access
the website or its systems.
A violation of these Terms may result in suspension or termination of access to
the website and cancellation of affected transactions, where permitted by law.
2. GENERAL CONDITIONS
We reserve the right to refuse service, restrict access, cancel an order, or
limit quantities when we reasonably believe that:
- an order is fraudulent or unauthorized;
- payment information cannot be verified;
- the transaction violates applicable law;
- the order appears intended for unauthorized resale;
- a customer is abusing promotions, returns, refunds, or chargeback procedures;
- fulfilling the order could create a security or safety risk.
We will not discriminate unlawfully when exercising these rights.
You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially
use any part of the website or its content without written authorization from
Evermason.
3. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, colors, sizes,
materials, images, features, and prices accurately.
However, the appearance of colors may vary depending on the customer’s screen,
device, lighting, or display settings.
Minor differences in packaging, stitching, texture, finish, or product
presentation may occur when they do not materially change the product’s
essential function or the variant ordered.
Product images may include styled settings or demonstration scenes. Customers
should review the complete product description, available variants, sizing
information, supplied instructions, and safety information before ordering or
using a product.
We may update product descriptions, prices, availability, packaging, or
features when reasonably necessary. Changes will not alter an already accepted
order without notice to the customer.
4. SLINGCALM PRO USE AND SAFETY
SlingCalm Pro is intended as temporary support during supervised, routine
at-home pet grooming.
Customers are responsible for:
- selecting an appropriate size for their pet;
- reviewing and following the supplied instructions;
- inspecting the hammock, seams, straps, hooks, and support before every use;
- using only a suitable, stable, and properly secured support;
- remaining with and supervising the pet throughout use;
- introducing the product gradually and monitoring the pet’s comfort;
- stopping use immediately if the pet shows distress, breathing difficulty,
pain, excessive struggling, or discomfort.
SlingCalm Pro must not be used:
- to leave a pet unattended;
- as a permanent restraint;
- for transporting or carrying a pet;
- with a damaged hammock, strap, hook, seam, or support;
- on an unstable, unsuitable, or improperly secured structure;
- contrary to the supplied product instructions.
The product does not replace professional veterinary advice, diagnosis,
treatment, or professional grooming assistance.
Consult an appropriate veterinarian or pet-care professional if you are unsure
whether the product is suitable for your pet, particularly when the pet has an
injury, medical condition, breathing problem, mobility limitation, severe
anxiety, or history of aggressive behavior.
5. ORDERS AND ACCEPTANCE
Submitting an order does not automatically mean that the order has been
accepted.
An order is accepted when Evermason confirms it, successfully processes the
payment, and begins fulfillment, subject to product availability and fraud
screening.
We may cancel or limit an order before shipment when:
- the product is unavailable;
- pricing or product information contains a material error;
- payment is declined or cannot be verified;
- the shipping address is incomplete or unsupported;
- the order is flagged as potentially fraudulent;
- the requested quantity exceeds an applicable purchase limit.
If we cancel a paid order before shipment, we will refund the affected amount to
the original payment method.
Customers are responsible for reviewing their order, selected color, selected
size, quantity, shipping information, and contact details before completing
checkout.
6. QUANTITY LIMITS
Evermason may impose reasonable purchase limits on certain products or orders.
Where a maximum quantity is displayed on the product page or during checkout,
the limit applies to the combined quantity of that product in the customer’s
order.
We may cancel quantities exceeding the displayed limit and refund the affected
amount.
7. PRICES, PROMOTIONS, AND PAYMENT
Prices are displayed in the currency shown on the website and may change without
notice before an order is submitted.
The customer will be charged the price displayed during checkout, including any
applicable shipping charges, discounts, and taxes shown before payment is
completed.
Promotions, discounts, free-shipping offers, and coupon codes:
- may be subject to stated conditions;
- may not be combinable;
- may have quantity, product, geographic, or time restrictions;
- may be modified or withdrawn before an order is submitted;
- cannot be redeemed for cash unless required by law.
Payment must be authorized through one of the payment methods offered at
checkout.
Payment processing may be provided by Shopify or other third-party payment
providers and may also be subject to their respective terms and privacy
practices.
8. SHIPPING AND DELIVERY
Shipping destinations, available methods, estimated timelines, processing
times, and applicable charges are described in our Shipping Policy or displayed
at checkout.
Delivery estimates are estimates and not guarantees unless expressly stated
otherwise.
Orders may be fulfilled by third-party suppliers, warehouses, logistics
providers, or carriers. Items from the same order may arrive in separate
packages.
Customers are responsible for providing a complete and accurate delivery
address.
Evermason is not responsible for delays caused by circumstances outside its
reasonable control, including carrier disruptions, severe weather, customs
procedures, transportation interruptions, incorrect addresses, access
restrictions, or other force-majeure events.
If we become unable to ship within the promised period, we may contact the
customer to obtain consent to a revised delivery estimate or offer cancellation
and a refund for the unshipped item, as required by applicable law.
Customers should contact support@evermason.com promptly if tracking shows an
exception, an incorrect delivery, or a package that cannot be located.
9. TITLE, RISK, AND DELIVERED PACKAGES
Risk of loss transfers as provided by applicable law and the selected shipping
arrangement.
A carrier’s “delivered” status does not automatically prevent Evermason from
reviewing a properly documented missing-delivery claim.
Customers may be asked to:
- verify the shipping address;
- inspect the delivery location;
- contact household members, neighbors, or building personnel;
- provide carrier information;
- complete a carrier claim or written declaration.
We will assess each claim based on the available tracking, delivery evidence,
carrier findings, order history, and applicable law.
10. RETURNS, REFUNDS, AND CANCELLATIONS
Returns, refunds, replacements, cancellations, damaged-item claims, and return
shipping are governed by our Return and Refund Policy.
Our current policy provides a 30-day period from confirmed delivery to request
an eligible return.
Customers must contact support@evermason.com and receive authorization before
sending a return.
Do not send a return to the address shown on the original parcel unless
Evermason specifically instructs you to do so.
Where customer-account cancellation features are available, only eligible
unfulfilled orders may be canceled during the cancellation window displayed by
the store.
Outside that window, customers should contact us immediately. We cannot
guarantee cancellation after an order has entered processing or fulfillment.
Our Return and Refund Policy is incorporated into these Terms by reference.
11. ACCURACY OF ACCOUNT AND ORDER INFORMATION
Customers agree to provide current, complete, and accurate purchase, account,
billing, shipping, and contact information.
Customers should promptly update information that may affect an active order.
Evermason is not responsible for a failed or delayed delivery resulting from
incorrect information supplied by the customer, although we will reasonably
assist when possible.
12. CUSTOMER ACCOUNTS
Customers are responsible for maintaining the confidentiality of their account
credentials and for activity conducted through their accounts.
Notify us promptly if you believe an account has been accessed without
authorization.
We may suspend or restrict an account when reasonably necessary to investigate
fraud, abuse, security incidents, or violations of these Terms.
13. CUSTOMER REVIEWS AND OTHER SUBMISSIONS
Customers may submit reviews, photographs, questions, feedback, suggestions, or
other content where those features are available.
Submitted content must not:
- be knowingly false, fraudulent, or misleading;
- impersonate another person;
- violate intellectual-property, privacy, or publicity rights;
- include malicious code or unauthorized commercial advertising;
- contain unlawful threats, harassment, or discriminatory content;
- disclose another person’s private information without authorization.
Customers may express honest opinions, including negative experiences. We do not
prohibit or penalize truthful reviews merely because they are unfavorable.
We may moderate or remove content that violates these Terms, is unrelated to the
product, exposes private information, is fraudulent, or is otherwise unlawful.
By submitting content, you grant Evermason a non-exclusive, worldwide,
royalty-free license to host, reproduce, resize, format, translate, publish, and
display that content for operating and promoting Evermason, subject to
applicable privacy and consumer-protection laws.
You confirm that you have the necessary rights and permissions for content you
submit.
14. THIRD-PARTY SERVICES AND LINKS
The website may contain integrations, tools, content, tracking services, payment
services, or links provided by third parties.
Third-party websites and services operate under their own terms and privacy
policies.
Evermason is not responsible for independent third-party websites that we do not
control.
Customers should review the applicable third-party terms before using those
services or providing information to them.
15. INTELLECTUAL PROPERTY
The Evermason name, logos, website design, written content, product
presentations, graphics, photographs, videos, icons, and other original
materials are owned by or licensed to Evermason and are protected by applicable
intellectual-property laws.
Nothing in these Terms transfers ownership of Evermason intellectual property
to the customer.
Customers may use the website for personal, non-commercial shopping purposes.
Unauthorized copying, republication, commercial reuse, scraping, or
distribution is prohibited.
16. PROHIBITED USES
In addition to other restrictions in these Terms, you may not use the website:
- for unlawful or fraudulent activity;
- to violate intellectual-property or privacy rights;
- to submit malicious code;
- to collect or track personal information without authorization;
- to spam, phish, scrape, crawl, or interfere with the website;
- to circumvent security or purchase limits;
- to make fraudulent refund, return, or chargeback claims;
- to impersonate another person or organization;
- to publish knowingly false information.
We may restrict access when we reasonably believe these restrictions have been
violated.
17. PERSONAL INFORMATION
Personal information submitted through the website is processed as described in
our Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference.
18. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the website and its content
are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free,
or free from every harmful component.
Nothing in these Terms excludes any warranty, remedy, or consumer right that
cannot legally be excluded.
Product-specific guarantees expressly offered by Evermason, including our
30-Day Money-Back Guarantee, remain subject to the conditions stated in our
Return and Refund Policy.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Evermason will not be liable
for indirect, incidental, special, punitive, or consequential losses arising
from use of the website or products when such liability may legally be limited.
Evermason does not exclude or limit liability where doing so would be unlawful,
including liability that cannot be excluded under applicable consumer law.
Customers remain responsible for using products according to their instructions
and for supervising their pets appropriately.
20. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Evermason against
third-party claims, losses, or expenses resulting from:
- your unlawful misuse of the website;
- your intentional violation of these Terms;
- content you submit without necessary rights;
- your violation of another person’s legal rights.
This section does not require a consumer to indemnify Evermason for
Evermason’s own unlawful conduct, negligence, or breach of contract.
21. SEVERABILITY
If a provision of these Terms is found invalid or unenforceable, it will be
limited or removed only to the extent necessary.
The remaining provisions will continue in effect where permitted by law.
22. NO WAIVER
Failure to enforce a provision of these Terms on one occasion does not waive our
right to enforce it later.
23. TERMINATION
These Terms remain effective until terminated by you or Evermason.
You may stop using the website at any time.
We may suspend or terminate access when you materially violate these Terms,
engage in fraud or abuse, or create a security risk.
Provisions that by their nature should survive termination will remain in
effect, including provisions concerning intellectual property, submitted
content, liability, severability, and dispute resolution.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund
Policy, and other policies displayed during checkout, constitute the agreement
between the customer and Evermason concerning use of the website and purchases.
If a product-specific written term conflicts with a general provision in these
Terms, the more specific product or promotional term applies to that issue.
25. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by the laws applicable to Evermason’s principal place
of business, without excluding mandatory consumer-protection rights that apply
to customers in their place of residence.
Nothing in these Terms prevents a customer from exercising rights or remedies
that cannot legally be waived.
26. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our products, operations,
website, legal obligations, or business practices.
The updated version becomes effective when published, unless applicable law
requires additional notice.
Changes will not retroactively remove rights already accrued under an accepted
order.
27. CONTACT INFORMATION
Questions about these Terms should be sent to:
Evermason Customer Support
support@evermason.com
Please include your order number when contacting us about an existing purchase.